GAMBARAN KUALITAS PELAYANAN ANTENATAL PADA IBU HAMIL
Kurniati Devi Purnamasari
Abstract
Customer satisfaction will affect customer loyalty, a loyal customer is definitely a satisfied customer. Things like this that encourage organizations or companies develop techniques to increase customer satisfaction in order to reach loyal customers. This research uses a descriptive approach with a population of 98 people. A cross-sectional descriptive study design, consecutive sampling was conducted in June 2015, using a questionnaire. The results showed that the greatest frequency of loyalty was 28 respondents (58%) stated loyal. This shows that patients in the Midwifery Polyclinic of Ciamis Regional Hospital are loyal to antenatal care. This can be seen from every pregnancy examination the patient always visits the hospital.Keywords: Service Quality, Antenatal, Pregnant Women
Agus, R. (2011). Pengolahan dan Analisis Data Kesehatan. Yogyakarta: Nuha Medika
Arikunto,S. (2010). Prosedur Penelitian Suatu Pendekatan Praktik. Jakarta: Rineka Cipta.
Asrinah et al. (2010). Asuhan Kebidanan Masa Kehamilan. Yogyakarta: Graha Ilmu.
Berlianty et al. (2013). Analisis Loyalitas Pasien Berdasarkan Kualitas Pelayanan di Instalasi Rawat Inap RS. Bhayangkara Mappa Oudang Kota Makassar Tahun 2013. repository.unhas.ac.id. Di unduh pada tanggal 10 Pebruari 2015
Budiman. (2011). Penelitian Kesehatan. Bandung: PT. Refika Aditama
Dalimunthe et al. (2010). Analisis Persepsi Pasien Partikulir Tentang Kualitas Pelayanan Terhadap Tingkat Loyalitas di Ruang Rawat Inap RS Islam Malahayati Medan Tahun 2007. repository.usu.ac.id. Di unduh pada tanggal 10 Pebruari 2015.
