Analisis Beban Kerja Mental Barista Ditepi Kopi Jatinangor menggunakan Metode NASA-TLX

Puspita Anggraeni, Totok Pujianto, Devi Maulida Rahmah

Abstract


Humans serve as the driving force within a company, significantly influencing its overall success. Each individual bears specific demands and responsibilities aligned with their capacity. When the workload exceeds one’s physical and mental capabilities, it may trigger mental workload strain. At Ditepi Kopi, an issue has been identified regarding irregular rest schedules, as break times are adjusted based on the number of customers present. Therefore, conducting a mental workload analysis using the NASA-TLX method is crucial to assess the extent of workload experienced, identify the influencing indicators, and develop appropriate improvement recommendations that align with actual working conditions. The results of the study indicate that Respondent 1 experienced a very high level of mental workload, with percentages of 92.3% and 86.3%, respectively. The order of indicators contributing to mental workload is led by Effort (EF) at 22.7%, followed by Physical Demand (PD) at 18.9%, Temporal Demand (P) at 17.9%, Temporal Demand (TD) at 17.4%, Frustration Level (FR) at 13.7%, and finally, Mental Demand (MD) at 9.4%. Accordingly, it is recommended to increase the number of staff and provide mental health support facilities for baristas as part of the improvement Efforts.

Keywords


barista, beban kerja mental, NASA-TLX.

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DOI: http://dx.doi.org/10.25157/ma.v11i2.19388

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